How do I know when I need reading glasses ?
You may need reading glasses if you experience difficulty seeing clearly up close, such as books, newspapers, computer screens, cell phones, etc. This can manifest as symptoms such as headaches, eye strain, blurry vision, pain or tension around the eyes, difficulty focusing on close objects, difficulty reading for extended periods of time, etc.
If you are 40 years of age or older, you may be more likely to need reading glasses, as this is generally the age at which presbyopia begins to develop. Presbyopia is a vision condition that makes it harder to focus on close objects.
It's important to see an optometrist or ophthalmologist for a comprehensive eye exam if you think you may need reading glasses. They can determine if you need reading glasses and what correction is most appropriate for you.
Where are your eyeglasses made ?
The majority of our eyeglasses are designed in France by Maria Kharboutli and are manufactured in Taiwan by a small family business. We have been working with the same company since the creation of the House in 2004. Why Taiwan ? We chose this small island for its know-how, its high standards of quality, as well as the innovative materials and cutting-edge technology available at very competitive costs.
We have also been collaborating for several years with a family business in China with whom we produce our Kid's collections. Why China ? We selected this country because of its important expertise in the production of high quality materials for sunglasses such as ultra flexible TPEE material, an unbreakable and very resistant material less well mastered in Taiwan.
It has always been essential for our family business to offer unique, well-designed and affordable frames to wear in daily life.
How to know the composition of your glasses ?
The majority of our frames are made of injected plastic. It is a lightweight material that is comfortable to wear on a daily basis and is very resistant to impact and scratches.
Our toddler's sunglasses are made of TPEE (thermoplastic elastomer) without BPA. TPEE is a recyclable, non-toxic and hypoallergenic material that is safe for children. It is also soft, flexible and impact resistant, making it ideal for outdoor activities.
You can find out a complete list of the composition of our eyeglasses on each product page in the "Details" tab.
What types of optical lenses do you provide ?
Unifocals For close-up vision.
They have anti-scratch and anti-smudge treatments.
Bifocals For close-up vision in the sun, with a single pair of eyeglasses.
They have anti-scratch and anti-smudge treatments.
Anti-Blue Light To protect your eyes from screens.
They are available with or without correction and filter about 40% of blue light.
All our optical lenses are made of BPA-free acrylic. This material allows a great optical transparency and an important resistance to shocks.
What types of sun lenses do you offer?
Polarized sun lenses made of BPA-free acrylic. Our polarized lenses are anti-glare, anti-scratch and anti-smudge coated and have a UV400 Category 3 protection to protect your eyes from 100% UV rays. They reduce glare while increasing contrast.
Sun lenses made of BPA-free cellulose triacetate. Our sun lenses have a UV400 protection of category 3 or category 2.
To find out which type of lens is used, click on Data sheet on each model page.
How do I keep my glasses in perfect condition?
To keep your glasses in perfect condition, store them in their case when you are not using them. Store them in a dry place at room temperature: far from a heat source.
Clean the lenses with clean water. Gently wipe the lenses with a soft, clean, dust-free cloth to prevent scratching.
To clean all or part of your glasses, never use detergents, solvents, hydrocarbons, or corrosive products.
I would like to order reading glasses, what diopter should I choose?
In order to determine the eyesight you need, simply take a reading test. Download the test that you will find on each product page and print it, then try to read the text at a distance about 35 cm. Each text has its own eyesight, and yours will be the one corresponding to the text you will read without any difficulty. Try to always choose the lowest eyesight that is appropriate for you.
Here are a few tips on how to determine your eyesight:
- Use your old magnifying glasses or those of a relative when doing a reading test. Note : you will find out the corresponding prescription inside the temples of the eyeglasses.
- You will find out your eyesight on your ophthalmological prescription. If your ophthalmologist has prescribed eyeglasses for presbyopia, he or she will have indicated a positive number between +1 and +3.5.
- You can also follow the recommendations generally observed by presbyopia specialists:
+1 ≃ 40 years old
+1.5 ≃ 45 years old
+2 ≃ 50 years
+2.5 ≃ 55 years old
+3 ≃ 60 years old
+3.5 ≃ 65 years old
How do I know if a model is available again ?
We invite you to subscribe to the stock alerts on the product page to know in real time the restocking of your favorite models. Just click on the "Notify me when available" button and enter your email address.
FYI, the eyeglasses from the Special Prices section belong to the end of collections and will not be renewed.
How can I be sure that my order is registered?
Once your cart is validated and your order paid, you will receive an order confirmation email. If you did not receive this email, please check your spam folder. You can also go to your account on our website, tab "Orders" and access all your past orders.
Can I change/cancel my order?
If you have not received the e-mail about the package has left our warehouse, you can reach out our Customer Service by using the contact form or at +33 4 94 45 29 70 to modify or cancel your order. We will do our best to respond to your request.
Once you have received the e-mail confirming that your order has been handed over to the carrier, you will not be able to make any changes or cancellations. In this case, you will have to wait until you receive your shipment and proceed to its return.
How do I access to my customer account if I have lost my password?
If you have forgotten your password, click on "Forgot your password?" from the login page of your customer account. Then enter the email address you used when you created your account. You will receive a temporary link by email to reset your password.
I placed my order this weekend, when will you ship it?
All orders are shipped within maximum 48 hours (working days) once you have paid. Orders placed on the website on Fridays after 12pm, Saturdays, Sundays and holidays will be processed the next working day.
An item is missing from my order, an item arrived broken or an item is defective, what should I do?
Please consider if your package has been damaged or opened before opening it, take pictures of the outside and the contents. If it is a defect found upon receipt of your order, we invite you to contact us as soon as possible from our contact form.
Maison K-EYES cannot be held responsible for inappropriate use of the product, lack or defect of maintenance or care, normal wear and tear of the product, modification of the product by the Customer or a third party.
Which shape should I choose? How do I try on a frame?
We advise you to find out the dimensions of the glasses you are interested in by clicking on "Technical sheet" on each product page. Thus, you will find the dimensions of the frame and lenses to help you make your choice according to the shape of your face. Don't hesitate to take the measurements of your own face as well. The nose gap varies from one pair to another. Choose a small nose width if you have a rather thin nose. Oversize frames are basically bigger than the others and are less suitable for thin and small faces. We detail the description of each model to give you as much information as possible to help you make your choice.
You can send us back most of our collections for free (except for Special Prices, Sales periods and Flash Sales) if you are in Metropolitan France. This way, you can easily try on the glasses at home and send us back the pair that doesn't fit.
If you have trouble choosing your pair of glasses, you can go to one of our retailers' stores. Go to the Stockists page to see a list of our retail outlets. We work with retailers all over the world!
A shapes guide will be available soon, but in the meantime, don't hesitate to write to our Customer Service (click here) if you need advice.
What are the payment options offered by Maison K-EYES?
You can choose to pay for your order on our website by credit card, either via PayPal or via the secure payment platform Payline. For credit card payments, we use the 3D Secure payment service of Payline. All information transmitted from the www.k-eyes.com website to the payment system is systematically encrypted to ensure its confidentiality. In accordance with the European regulation relating to payments (DSP2), you may receive a transaction authorization request to validate the orders you place online. It is a notification from your bank on your cell phone to validate the purchase.
PayPal offers you the payment of your online purchases in 3 times without fees. Go to the Paypal website to learn more.
If you encounter any difficulties in proceeding with the payment, please contact us at +33 4 94 45 29 70 or by clicking here. We will be happy to help you.
Why did my payment fail?
First of all, we invite you to check the transaction authorization request from your bank on your cell phone to validate your purchase.
You can check the validity date of your card. If it's a new card, you must have made a payment with your bank card (excluding online purchases) or a cash withdrawal beforehand.
After several attempts, and/or several cards, test another available payment method (e.g. Paypal).
If your shopping cart is high, remember to check your credit card limit.
You can also check your internet connection which can make the payment fail if it is too weak.
If you encounter any difficulties in proceeding with the payment, please contact us at +33 4 94 45 29 70 or by clicking here. We will be happy to help you.
Do I have to pay shipping costs?
Home delivery is free for France (excluding DOM-TOM).
In Europe, home delivery with Colissimo International is free for orders over 75€.
Worldwide, home delivery with Colissimo International is free for orders over 150€.
How is my order packaged?
For an optimal delivery, we take a great care to properly package our eyeglasses and protecting them in oversized packaging.
How long does it take to ship the package?
All orders are shipped within maximum 48 hours (working days) once you have paid. Orders placed on the website on Fridays after 12pm, Saturdays, Sundays and holidays are processed the next working day.
How do I track my package?
When your order is picked up by the carrier, you will receive an email from the carrier containing the tracking link for your package. You also have access to your tracking link in your customer account, tab "My orders" then button "Details".
When will it be delivered?
The average delivery time for France is between 3 and 4 working days, and between 3 to 9 working days abroad (it may differ depending on customs formalities). You can also choose an express delivery by express carrier like UPS. We ship all parcels to home by Colissimo or by express carriers with a tracking number and with or without signature.
What if I am not around at the time of delivery?
Delivery by Colissimo: The carrier will leave the parcel in your mailbox if possible, otherwise he will leave a notice so that you can pick it up the next day in your post office (available for 15 days and then sent back to the sender if it has not been picked up in time).
Delivery by DHL: If you are not at home, the carrier will contact you to arrange a new delivery according to the details provided.
Which countries do you deliver to?
We deliver all over the world!
What should I do if my package seems to be lost or blocked by the carrier?
If your package seems to be lost or stopped, we invite you to reach out our Customer Service by the contact form.
Our team will contact the carrier to launch an investigation to locate your package.
How do I make a return?
If you are not satisfied with your purchase and wishing to change your mind, you can make a return request from your Customer account online (via the tab Returns).
Simply return the product at your expense in its original packaging and with the same initial shipment mode (return tracking number will be required) within 30 days after receipt of the package and within the original state.
If you are in France (excluding DOM-TOM), the return is free (except for the Braderie, Sales and Flash Sales) thanks to the prepaid return label that we will send you by e-mail. More informations in our Terms.
We will refund you as soon as we receive and check your package. We do not do exchanges.
What is your refund policy?
We will refund you as soon as we receive and check your return package. The items must be returned in their original packaging and must not show any defect or wear (except for after-sales service returns approved by email).
You can also ask for a refund if you exercise your right of withdrawal within 14 days (see our GTC). From then on, we commit ourselves to refund you within a maximum of 14 days from the effective return of the product.
Where can I find a list of retailers near me?
Go to the Stockists page to find the contact details of all our retailers.
I would like to become a retailer, how do I proceed?
Go to the Professional page to create your online professional account. You will then have access to the wholesale catalog, price list, special offers, shipping costs and minimum order. A problem or an advice ? Do not hesitate to contact us by phone at +33 494452970, or by our contact form. We will be happy to help you create your account and answer all your questions.
What is Maison K-EYES guarantee?
Maison K-EYES must respect the legal warranty against latent defects within the meaning of Article 1641 of the Civil Code which states.
In case of non-compliance of the delivered product, we invite you to notify our Customer Service with the contact form, scoring in a clear non-compliance found.
In all cases, Maison K-EYES will not be held liable for the misuse of the product by the customer, normal wear and tear, a lack of maintenance, and any manipulation of Maison K-Eyes products by an unauthorised person (for example for the replacement of the lenses, hinges or other repaires).
For further informations, please check our terms and conditions.
I broke my glasses, are they covered?
No, K-EYES does not cover the breakage or theft of your glasses.
How do I use my voucher ? Can I use more than one?
From your shopping cart page and before processing the payment, simply enter the voucher number sent to you by email by clicking on Have a promo code?
If the offers are cumulative, you can enter several vouchers.
I validated my order but I forgot to insert my voucher number, what should I do?
Once the payment is processed, it is impossible for us to add any coupon code. If you think there is an error, please contact our customer service via the contact form.
What is the minimum purchase amount?
The minimum purchase amount is €250 excl. tax.
Is the shipping free?
The shipping is free in Metropolitan France (€250 excl. tax minimum order).
International shipping costs depend on the shipping zone and on the carrier's price list.
My company is abroad, do you ship worldwide?
How long does it take to receive my order?
All our orders are shipped within 48 hours (working days) maximum after reception of your payment.
How do I get my invoice?
Find all the invoices of your orders placed on our website in your professional customer account, tab Orders.
If you placed your order with one of our sales representatives, do not hesitate to contact us by phone at +33 (0)4 94 45 29 70 or with the contact form, B2B section.
